Bootcamp for Domestic Energy Advice: Winter 2023/24
16 October 2024, 9.30am-1.00pm
As we begin to enter the winter season, National Energy Action (NEA) believes energy advice is crucial amid the ongoing energy and cost-of-living crises. We want to help equip frontline domestic energy advisers and those supporting clients in fuel poverty with the necessary tools and most up-to-date information so they can offer effective support. This energy adviser bootcamp, run by the NEA training and delivery teams, has been designed to address the challenges and complexities of assisting those in need during the colder months and to give a refresher on the most salient points of advice delivery in the face of the energy and broader cost-of-living crises. This webinar also aims to provide knowledge on government-led measures and schemes for householders.
We’ll also be devoting time to acknowledging that frontline advice delivery can be extremely challenging, and taking some time to look at mental health resilience and strategies around self-care over high stress periods.
This is a free online session, held via Zoom.
Host: Molly Chambers, Project Development Manager, National Energy Action
Speakers:
- Becky Laflain, Training and Development Assessment Officer (Wales), National Energy Action
- Colin Timmins, Director of Homes, National Energy Action
- Aryanisha Lawes, Leadership and wellbeing coach
Agenda
9:30-9:40 Welcome and opening remarks – Led by Molly Chambers
- Welcome and introduction to the webinar
- Introduction to speakers and the aims of the session
- Walk through agenda
9:40-10:15 Delivering advice in the energy crisis – Led by Becky Laflain
This short session covers some fundamental areas of energy advice, top tips and any updates relevant to delivering support to fuel-poor households.
10:15-10:45 Government-funded schemes and measures – Led by Collin Timmins
An overview of the funding schemes available from government for energy efficiency improvements, the measures covered and eligibility.
10:45-11:00 Comfort break
11:00-12:00 Fuel debt spotlight – Led by Becky Laflain
NEA will provide a short introduction to our fuel debt webinar, giving attendees more confidence to approach fuel debt and vulnerability in the community.
NEA will describe their existing training offer to frontline staff who want to continue their learning.
12:00-12:05 Comfort break
12:05-12:50 How to practice resilience during high stress periods – Led by Aryanisha Lawes
Even the strongest of us can break under a heavy caseload. Don’t let things get so bad that you can’t bear to answer a call, look after your own family or even get out of bed on a Monday morning. Learn three simple steps to stay well when your phone is constantly ringing with distressed clients, from a former frontline worker who’s still paying the price of life-changing burnout.
Here’s three ways you can get help from Aryanisha today:
- Join her free Facebook community: “Luminous: Where ambitious changemakers rest and reginite their influence”
- Sign up for “Less Stress, More Impact” – a free eight-module online training series for professionals who want to help other people without sacrificing their own health, happiness and personal life. Click here to access now.
- Connect with her on LinkedIn where she posts daily content on how to build high impact and healthy teams
12:50-1.00 Closing remarks and end
Target audience
This webinar is specifically designed for frontline energy advisers and those who work directly with client-facing fuel poverty and insecurity. It is open to professionals and volunteers from local authorities, non-profit organisations, community interest organisations and any other relevant teams.
If this email has been forwarded to you the button link may not work, in which case you can paste the following URL directly in to your browser:
https://us06web.zoom.us/meeting/register/tZEtc-gqzwsE9TZF4utEDhCBTevR2_zfdpw#/registration
If you have any queries or would like to discuss this further, please contact: molly.chambers@nea.org.uk.